Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
The primary carriers we use are:
United Parcel Service
United States Postal Service
R&L Carriers (LTL Freight)
All orders are FOB Waldo WI USA. We do offer other carriers by request, contact us to use alternate carriers or if you would like your order shipped freight collect. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Terms & Conditions for sale of products and parts
- All prices are subject to change without prior notice.
- We reserve the right to correct typographical and printing errors.
- We reserve the right to correct prices or calculation errors.
- We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given.
- We will accept authorized returns 30 calendar days of the invoice date.
- A 15% restocking charge will be applied on all merchandise returned for credit returned past 30 days from invoice date. All claims and returned goods must be in original package and accompanied by the sales invoice.
Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts Contact Us if something is damaged or missing. Our warehouse put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Truck freight applies to orders consisting of large parts or items that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight delivery may take 2-9 business days (excluding weekends and holidays) within the continental United States. Truck freight to Alaska and Hawaii may take up to 14 business days and may require additional charges. You will be contacted via email with a revised shipping quote.
We will accept authorized returns 30 calendar days of the invoice date, please Contact Us.
Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repacked items in its original shipping container contact us and we will arrange for its return.All authorized returns must be in their original condition include all components and cannot be disassembled, mounted or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, caused by the use of wrong or defective parts during installation. Freight charges are not reimbursable unless the return is a direct result of our error.
15% return fee is charged on all returns that are not the direct result of our error, and exceed 30 calendar days from the invoice date.
All international orders must use PayPal or Google checkout no credit card transactions will be accepted.
Any warranties on the product sold hereby are those made by the manufacturer. The seller hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and seller neither assumes nor authorizes any other person to assume for it any liability in the connection with the sale of said products. Buyer shall not be entitled to recover from seller any consequential damages, damages to property, damages for loss of use, loss of time, loss of profits or income or any other incidental damages. Parts replaced are new unless otherwise indicated. See Magna-Matic's warranty information here.
Returned products must be in new, unused condition and include the original box and/or packaging. Once we receive your return and inspect it (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment methods. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
All returns need to be authorize by Magna-Matic. Contact Us to apply for a refund, and will need to be returned to our address which can be found below. You are responsible for all return shipping costs, unless we have made an error with your order.
W4599 County Road IW
Waldo WI 53093 USA